Help

Getting started and accounts

Make an account, find your way around, and see what a free account can do.

Support, the assistant and tickets

How paid members get help from the support assistant and how support tickets work.

Invite codes

What an invite code gives you and how to hand one out.

Email verification

Confirm your email address so you can recover your account and use every feature.

Password reset and changing your password

Forgot your password, or want a new one? Here is how.

Plans and billing

What Free, Basic and Pro include, how to pay, change or cancel.

Storage packs

Buying extra storage on top of your plan, how it is billed, and what happens if a pack ends.

Organization plans, seats and promotions

How organization plans, custom seats and free-seat promotions work, and who can pay.

Files and folders

Hosting files, organising them in folders, and what the limits mean.

Where your files are stored

How storage allowances work, where your files are kept, and how downloads reach you.

Uploading and sharing files

How to upload, what happens next, and how to share a file with other members.

Photos and albums

Uploading photos, rating them SFW or NSFW, making albums and reporting photos.

Profiles and your bio

Your public page, your bio, your picture and the public keys you can list.

Organizations

What an organization is, how to create one and how to find or join one.

Pings and the Relay

Post short public updates, reply, share and like other people's, and see what is trending.

Organization members and roles

What owners, admins, members and chat admins can do, and how seats work.

Organization websites and the site editor

Build and publish your organization's website at your own address.

Git hosting

Private Git repositories for developers and organizations, and how to clone and sign in.

Chat rooms

Open, members-only and invite-only rooms, guests, invitations and the public room.

Chat admins and moderation

What chat admins can do, in what order, and what a moderated person sees.

Direct messages and blocking

Private messages between members, how to start one, and how to block someone.

End-to-end encrypted chat and its limits

What encrypted rooms and direct messages protect, and what they do not.

Two-factor authentication

Add a second step to logging in with an authenticator app or an emailed code.

Trusted devices and recovery codes

Remember a browser for 30 days, and use single-use recovery codes if you lose your second step.

The encrypted vault and sharing

Private file storage that only you can open, how sharing works, and the warning about your passphrase.

Reporting content and the DMCA process

How to report a photo, a message or a shared vault item, and how copyright takedown notices are handled.

Upload rules, image records and the VPN notice

What you may upload, what is recorded when you upload an image, and why uploads from VPNs are refused.

I cannot log in

Step-by-step fixes when your username, password or second step is not accepted.

I did not get the verification or reset email

What to check when the confirmation or password reset email does not arrive.

My upload was blocked or refused

The usual reasons an upload is refused and what to do about each one.

I am locked out of two-factor authentication

What to try when you lost your phone or your codes are not accepted.

I lost my vault passphrase

What can and cannot be done if you forget the passphrase for your encrypted vault.