Organization plans, seats and promotions

An organization's plan decides how many people can be members. Each member uses one seat.

Who can buy

Only the organization's owner can buy or change its plan, change the number of seats, or open the payment page. This is because the owner's card is charged. Site administrators and organization admins cannot do it for the owner. The owner finds all of this in the organization console, on the dashboard under Plan and billing.

Fixed plans

Organization S, M and L come with a set number of seats, shown on the pricing page, and can be paid monthly or for a longer term.

Custom seats

The custom plan lets you pay for exactly the seats you need. Pick the number of seats and a billing term. The price is the seat price times your seats. Longer terms (three months, six months, a year) take a percentage off, and the page shows the total before you pay. There is a minimum number of seats and a ceiling on total seats; the page shows both.

You can change the seat count later. Stripe adjusts the difference on your next invoice. If you reduce seats below the number of people already in the organization, nobody is removed, but nobody new can join until the member count is under the limit again.

Promotions

The site sometimes runs a seat promotion. While one applies to the term you choose, you get extra free seats for every set number of paid seats you buy, up to a cap. Free seats are part of the total seat ceiling, and they never change the price. The page tells you how many free seats you get before you pay. Only the single best promotion is applied.

Storage packs

An organization can also buy storage packs for extra shared space. Only the owner can buy or change them, from the Storage card under Plan and billing in the console. See the guide on storage packs for what happens if one ends.

What happens when a plan ends

If a plan ends, the organization goes back to the smallest plan. Members are kept, but no new members can join until there is room. You can pick a plan again after it ends.

Support for members of paid organizations

Members of an organization with an active paid plan, including people on free seats, can use Support. See the guide on support.